Get to know us:

At Mednefits, we’re on the mission to build the future infrastructure of employee benefits to make it easier for employers to take care of their employees. Our platform connects employees with the essential benefits they need. Enabled by tech and championed by employee health, we invite you on this exciting journey! 

Values are more important to us than rules. We want to empower our people to think creatively, take ownership in everything they do, and dare to try something new. If you’re up for a rewarding challenge, we’d love to hear from you. 

We are looking for a Junior Customer Success to look after corporate accounts, take charge of customer onboarding, engage customers regularly, and ensure renewals.

What you'll own:

• Assist the Customer Success team in processing clients’ non-panel claims, company reporting, account setup and ad-hoc tasks.
• Conduct analysis on panel transactions and non-panel claims data.
• Organise, maintain, and update team records and internal databases accurately and in a timely manner.
• Provide administrative support to ensure smooth and efficient day-to-day operations.
• Manage and delegate administrative task assignments to ensure timely completion.
• Maintain strong working relationships across departments.
• Assist in the preparation of presentations, reports, and internal documentation, client communication as needed.
• Follow up on outstanding customer issues and ensure resolutions are delivered within expected timelines.

What you'll need:

• Tech-savvy and comfortable learning new platforms and tools.
• Preferably with working experience in the healthcare sector.
• 1–2 years of experience in administrative or support roles.
• Proficient in Microsoft Office, Google Workspace, and common data entry tools.
• Strong attention to detail and excellent organizational skills.
• Ability to multitask and thrive in a fast-paced environment.
• Customer-centric mindset with a proactive, solution-oriented attitude.
• Strong team player, willing to collaborate and support other departments.
• Strong command of English and Bahasa Malaysia (spoken and written).

What we promise:

• An environment that values and fosters a growth mindset
• Openness to failures – in fact, it’s expected!
• A great (yet brutally honest) team that you can count on
• Flexibility to work where you do your best work 
• A rewarding opportunity to disrupt the employee benefits market positively